Helix Property Advisors are a team of highly qualified property managers, providing turn-key property solutions to owner occupiers, banks, funds etc. SmartSec Solutions were awarded Helix Property Advisors trophy City of London building in June 2013. Following a period of poor service from their then incumbent security provider, (one of the top 5 companies) they sought a more personalised service with a pro-active and forward thinking management team from a smaller, local and specialist organisation. We TUPE transferred a team of 18 security personnel to SmartSec Solutions and Helix have been so delighted with our service to date that they have now made us their preferred supplier in London. As a result, we now work with them on no less than 14 buildings in City and Central London, providing security, CCTV, reception services, alarm response and key-holding solutions.
Harwood International are focused on delivering real estate investment strategies for their global clients. With boutique style amenities, they operate and manage two luxurious premises in the heart of St James’s Square. As their chosen security and reception provider SmartSec Solutions operate a uniquely bespoke solution that is largely focused on high end customer service delivery. For this customer, nothing more than a hands on, tailored solution will suffice. Our management team have a long term strategy for Harwood International based upon our primary focus of continuously improving our service to them year on year.
F&C REIT are an entrepreneurial, institutionally-partnered, force in commercial property investment management. They are responsible for a £6.9 billion global portfolio of assets under management. SmartSec Solutions are the chosen provider to F&C Reit for all of their Central London locations. As our longest running customer F&C Reit first partnered with SmartSec Solutions in one Central London location. Now, 4 years later we are managing their entire Central London portfolio, providing security, reception and alarm response services. With Nil staff turnover across the whole portfolio in the last 4 years, this is indicative of the successful partnership with F&C Reit in creating a happy workforce who are totally focused in delivery 100% customer satisfaction 100% of the time.
In 2013 JW3 was created. The first ever Jewish Community Centre of its kind to be built in the UK. A centre with a hive of activity on a daily basis. A café, cinema, private functions and a nursery are just some of the activities in this busy vibrant centre. SmartSec Solutions were tasked with forming a team from scratch. With our years of industry experience we mounted a targeted campaign to attract first class security personnel from other trophy premises. Now we have a team of CCTV controllers and Door Supervisors headed up by our Site Manager. The team have reaped a huge amount of praise in the manner in which they handle all activities in the centre. We have also worked closely with the Community Security Trust (CST). The CST is proud of Britain’s diverse and vibrant Jewish community, and seeks to protect its many achievements from the external threats of bigotry, antisemitism and terrorism.
Our relationship with Cushman and Wakefield came about when they were awarded the management of premises where we were the incumbent security provider. Their initial intention was to replace SmartSec Solutions with one of their preferred security providers. However, when they spoke to our security personnel and heard first hand the feedback on how happy our team were working with SmartSec Solutions, they decided to retain us in the premises. Our team described us as by far “the best security company they had worked for”. They told Cushman and Wakefield that “we care about them”, we take the time to listen to them and that in all of the years the team had worked on this particular site they had worked for 5 different companies and SmartSec Solutions stood out from them all. As a result, over a year later we are still working with Cushman on this trophy Central London building.