“I am writing to express our gratitude for Mr Garrido’s work at our office. Humberto Garrido has been guarding our facilities on Henry Wood House for the past few months with extreme care and dedication to ensuring the security and aftercare of our office. We had been having issues with leaking several times before Garridos’s arrival so the building’s facility manager asked for a guard to regularly check all our spaces and meeting rooms through the night to avoid any future leaks from causing greater damage. Since his arrival, Mr Garrido has successfully prevented the destruction of high value technological equipment and furniture by successfully reporting even the smallest incidents of leaking. His commitment of rigorously checking all our facilities several times throughout the night has helped us preserve our space and provided a much appreciated piece of mind. I think I speak on behalf of the whole office when I say Mr Garrido has managed to win our trust in just a few weeks. His continuous smile and postive attitude have made him and integral part of our office and we are very sorry to have to say goodbye as we are moving buildings in a few weeks. I hope Tog Office Grou will continue using Mr Garrido impeccable service. We have passed on our feedback to them as well. We would love to use your services in the future again should we have a need for security suppport. Yours Sincerely, Aglaia Ralli
“May I just mention at this stage that Humberto was a complete underdog. I don’t believe many people would have recruited him, broken English,oldish, no security experience, but genuinely nice and I liked him straight away. This comes to prove that people deserve chances! I will happily make him employee of the month for February 2018! Look after him after I leave! Maris Markopoulou”
“Andrew Mark is a Front of House officer at 6 Bevis Marks. We would like to nominate him to employee of the month. Andrew presents professionalism and delivering exceptional service to the building. He is enthusiastic and focused on customer care with an approachable and friendly manner. As a part of the team he supports reception and security team and ensuring that standards are met. It has been noticed that Andrew has a positive attitude too and it is very much appreciated by the tenants Justyana Nunn”
“Hi Bhavin, It is my pleasure to nominate Cristina Buculei who is an absolute asset to your company. She goes above and beyond every day working above an beyond what she is contracted to out of her own interests. She is a pleasure to work with and makes my life as a property manager a whole lot easier. She is very friendly and is really appreciated by all of the tenants- I only have positive feedback. Cristina undertakes patrols throughout the day which has subsequently prevented us from a lot of leaks and issues which could have caused a lot of damage and upset tenants. Cristina is very modest but most definitely deserves the recognition for the hours and work she puts in to be at her best at all times, even when she feels really poorly but despite my better judgment sticks out the day until the end. Kind Regards, Olivia
“Hi Bhavin, Diane at Halton House is amazing. Can’t really sum it any more than that! Everybody loves her especially the client and their agents which is unheard of at this building as you know We are just praying that no one else tries to tempt her away. Best Tim Porter”
Dear Mr. Ogunlaru, I am writing to express our gratitude for Mr. Garrido’s work at our office. Humberto Garrido has been guarding our facilities on Henry Wood House for the past few months with extreme care and dedication to ensuring the security and aftercare of our office. We had been having issues with leaking several times before Mr Garrido’s arrival so the building’s facility manager asked for a guard to regularly check all our spaces and meeting rooms through the night to avoid any future leaks from causing greater damage. Since his arrival, Mr Garrido has successfully prevented the destruction of high value technological equipment and furniture by successfully reporting even the smallest incidents of leaking. His commitment of rigorously checking all our facilities several times throughout the night has helped us preserve our space and provided a much appreciated piece of mind. I think I speak on behalf of the whole office when I say Mr. Garrido has managed to won our trust in just a few weeks. His continuous smile and positive attitude have made him an integral part of our office and we are very sorry to have to say goodbye as we will be moving buildings in a few weeks. I hope Tog Office Group will continue using Mr Garrido impeccable service. We have passed on our feedback to them as well. We would also love to use your services in the future again should we have a need for security support. Yours sincerely, Aglaia Ralli
I hope you are well and getting ready for a nice weekend. I wanted to email you to thank you for the good response to my previous email, it is very rewarding to feel that the company you work for care , thank you very much.
Dear All I had a call from the Army & Navy Club late Friday afternoon. It was to thank whoever picked up the wallet in the Square last Tuesday and handed it into Elena at reception. The story is that it was stolen from an 84 year old woman, recently widowed, in Fortnum & Mason. £150 in cash was removed (as is typical) and the wallet discarded in the garden and noticed by the Smartsec security guard who locks up. I am not sure how Elena determined that the lady was a member of the Army & Navy Club but anyway she contacted them and the lady was reunited with her wallet. Apart from the upset of having been mugged, there was a photograph of the woman’s late husband in it which was very precious to her. Needless to say she was delighted and extremely grateful. Please thank the security guard in question and Elena when she gets back from holiday. The whole way this was handled reflects very well on SmartSec Solutions.
The security guard who is in on Sundays (he was on yesterday) is great at his job and makes coming in on Sundays a pleasure. I popped in with the Mrs yesterday after a Valentines lunch and he let us both in (after I showed my pass), signed us in for safety reasons then signed us out when we left. He’s not always on when I come in but he is awesome when he is.
Sabir, Just a quick line to thank you for being able to respond so impressively in getting us out of a hole here at nil advance notice. We couldn’t leave the building overnight with the front door wide open!
I have just had some of the most heart-warming feedback about Aaron our concierge from a lady who is in later life who has suffered a stroke in recent years and can at times struggle with the tasks we take for granted. Aaron was keen to assist this lady when she needed help with some computer courses we run here. He was polite, courteous, helpful and above all treated this person with dignity and respect. She had her queries dealt with and was overwhelmed by Aaron’s helpfulness.The lady who has asked to remain anonymous has asked that I personally oversee and application for employee of the month on behalf of Aaron and I would be very grateful if you would consider him for this honour and reply to me with nothing but the best of news. I thank you in advance for your kind help.
If I could just say that in my first month here I have found the security team to be helpful and professional at all times, they have been very helpful when needed.
Reida excels in customer service and his ‘meet and greet’ skills are excellent. He has been singled out by both our landlord and tenants and we have received numerous compliments. Below is one example; I work for UBS in 9 Appold Street and would like to say a big Thank You! to Reida for being the friendliest and most considerate security guard I’ve ever met. Reida was very kind to help me get in and out of the building when I was pregnant and too big to use the rotating doors safely and with ease
Good morning, I just wanted to drop you a quick note to say thank you for the great work Sotiris Christou is doing on the ground floor reception at Martin Lane. It’s so nice to walk into the building each morning to be greeted by a smile and wishing me a good day. I also want to say big thank you for assisting me with all of the deliveries I receive each week, he is always so helpful and nothing is too much trouble for him. It’s a real pleasure to have you managing our offices here at Martin Lane.
Just a quick note to pass on some positive feedback about your team. A couple of older relatives of mine – one late 60s, one mid 70s – came to JW3 for events on the past couple of Sundays. Neither of them walk particularly well. They have not stopped raving about the wonderful ‘customer service’ they received on both of their visits (and they are not the easiest of customers!), especially from: – All security officers, but especially Paul and Jon, who both helped them when their cab never arrived after one of the concerts. They have been telling everyone who will listen that they’ve never come across such great, helpful and wonderful security guards at any venue they’ve been too, in the Jewish community and at any venue across London. So, thank you all. None of what these lovely have told me – and posted on their Facebook pages, and emailed their friends etc – surprises me at all, because we have a fantastic team of hard working professionals. But it’s nice to hear it from people who would not hesitate to complain to me if they had anything to complain about! So it’s nice for me to pass it on to you and say again, thanks.