I hope you are well and getting ready for a nice weekend. I wanted to email you to thank you for the good response to my previous email, it is very rewarding to feel that the company you work for care , thank you very much.
Dear All I had a call from the Army & Navy Club late Friday afternoon. It was to thank whoever picked up the wallet in the Square last Tuesday and handed it into Elena on the Cleveland House reception. The story is that it was stolen from an 84 year old woman, recently widowed, in Fortnum & Mason. £150 in cash was removed (as is typical) and the wallet discarded in the garden and noticed by the Smartsec security guard who locks up. I am not sure how Elena determined that the lady was a member of the Army & Navy Club but anyway she contacted them and the lady was reunited with her wallet. Apart from the upset of having been mugged, there was a photograph of the woman’s late husband in it which was very precious to her. Needless to say she was delighted and extremely grateful. Please thank the security guard in question and Elena when she gets back from holiday. The whole way this was handled reflects very well on both Smartsec and on Cleveland House.
The security guard who is in on Sundays (he was on yesterday) is great at his job and makes coming in on Sundays a pleasure. I popped in with the Mrs yesterday after a Valentines lunch and he let us both in (after I showed my pass), signed us in for safety reasons then signed us out when we left. He’s not always on when I come in but he is awesome when he is.
Sabir, Just a quick line to thank you for being able to respond so impressively in getting us out of a hole here at nil advance notice. We couldn’t leave the building overnight with the front door wide open!
I have just had some of the most heart-warming feedback about Aaron our concierge from a lady who is in later life who has suffered a stroke in recent years and can at times struggle with the tasks we take for granted. Aaron was keen to assist this lady when she needed help with some computer courses we run here. He was polite, courteous, helpful and above all treated this person with dignity and respect. She had her queries dealt with and was overwhelmed by Aaron’s helpfulness.The lady who has asked to remain anonymous has asked that I personally oversee and application for employee of the month on behalf of Aaron and I would be very grateful if you would consider him for this honour and reply to me with nothing but the best of news. I thank you in advance for your kind help.
If I could just say that in my first month here I have found the security team to be helpful and professional at all times, they have been very helpful when needed.
Reida excels in customer service and his ‘meet and greet’ skills are excellent. He has been singled out by both our landlord and tenants and we have received numerous compliments. Below is one example; I work for UBS in 9 Appold Street and would like to say a big Thank You! to Reida for being the friendliest and most considerate security guard I’ve ever met. Reida was very kind to help me get in and out of the building when I was pregnant and too big to use the rotating doors safely and with ease
Good morning, I just wanted to drop you a quick note to say thank you for the great work Sotiris Christou is doing on the ground floor reception at Martin Lane. It’s so nice to walk into the building each morning to be greeted by a smile and wishing me a good day. I also want to say big thank you for assisting me with all of the deliveries I receive each week, he is always so helpful and nothing is too much trouble for him. It’s a real pleasure to have you managing our offices here at Martin Lane.
Just a quick note to pass on some positive feedback about your team. A couple of older relatives of mine – one late 60s, one mid 70s – came to JW3 for events on the past couple of Sundays. Neither of them walk particularly well. They have not stopped raving about the wonderful ‘customer service’ they received on both of their visits (and they are not the easiest of customers!), especially from: – All security officers, but especially Paul and Jon, who both helped them when their cab never arrived after one of the concerts. They have been telling everyone who will listen that they’ve never come across such great, helpful and wonderful security guards at any venue they’ve been too, in the Jewish community and at any venue across London. So, thank you all. None of what these lovely have told me – and posted on their Facebook pages, and emailed their friends etc – surprises me at all, because we have a fantastic team of hard working professionals. But it’s nice to hear it from people who would not hesitate to complain to me if they had anything to complain about! So it’s nice for me to pass it on to you and say again, thanks.
I would like to say how much I like Mohammed Faisal who covers Ayhan’s lunch periods – he has grown in the role and is now a valued member of my team (albeit a temporary one). Mohammed is courteous, well presented and has a very engaging manner and temperament which enable him to work successfully in a difficult building!
The new security company is excellent. Jawad has proved to be an excellent person and enjoyed having him on board.
Following on from the recent Jubilee Celebrations, SmartSec Solutions worked with one of our service partners on a major event to cover the Thames Diamond Jubilee Pageant. The project involved the control and management of over 15,000 people who were all eager for the most favorable view of the flotilla. We worked closely with our customer to plan and manage the event on the lead up to the day and the day itself was a huge success. The feedback from the customer was:- ‘Guys many thanks for your assistance in the past few weeks. Sunday went very well.’
I am writing to thank you and your team for providing us with two SIA accredited officers at such short notice for last night’s party. They were extremely good. I was very impressed by their sensitivity to the cultural differences that they would have experienced with the Japanese team. I would be most grateful if you could pass on my thanks. Thank you once again for providing us with the help we needed at such short notice and for providing us with such professional staff.
SmartSec Solutios have been assisting L&Q, who manage more than 67,000 homes in the United Kingdom, to tackle some anti-social behaviour issues they had been experiencing on some of their properties. SmartSec Solutions were contacted to assist L&Q to deal with this growing problem. We tailored a solution specific to their requirements and as a result, have utilised a number of dog handling units to help tackle the types of behaviour that had been causing a nuisance to their residents. Charlotte Gibbons, Neighbourhood Services Team Leader commented, we have really felt the benefit of your services and will continue to recommend you to others
Excellent office support, responsive and highly professional High calibre security staff, always polite and well turned out. No complaints In contrast to some of our previous security providers we have had the same account manager since the beginning of our contract and that was over three years ago. Our manager is always available and always willing to go the extra mile.