YOUR SERVICE, OUR SOLUTIONS

SmartSec Solutions was established with a clear and defined vision; to offer our clients an outstanding and unrivalled personalised service.

We pride ourselves in the quality of our service delivery. Our success is down to our meeting and exceeding our clients’ expectations at all times and in everything we do.

With our extensive range of Security Services, coupled with our Reception Concierge Solutions, we believe that at SmartSec we have the right choice of solutions for your business.

We operate in all parts of England, with a strong focus within London and the Home Counties and are particularly active in the City of London where we are proud to have a very distinguished client list. We offer our services to all types and sizes of business, and we really do tailor the solution to your requirements meaning that you, the customer, receive exactly what you need and no less.

Please call us on 020 3002 9120 to discuss your requirements with an experienced member of our team, or to enquire about any aspect of our security solutions.

CASE STUDIES

Background

Helix Property Advisors are a team of highly qualified property managers, providing turn-key property solutions to owner occupiers such as banks, and other financial institutions in the City of London. Helix sought an alternative provider who could offer a more personalised service. SmartSec were chosen as their preferred partner, due to our proactive approach and hands-on management style.

Helix wanted SmartSec to retain the current 18-strong team at their key site at Broadgate Quarter. They had concerns over the sensitivity of the transfer and wanted it to be carried out within a six-week period to minimise any disruption to their business.

SmartSec Approach

We reassured the onsite team by working closely with them using our fully committed management team including our dedicated Account Manager to ensure we kept the staff as per Helix request.

Helix attributed this success to our attention to detail, such as sending personal communications to each staff member and arranging for Senior Managers and Directors to be available. we achieved a smooth transition and laid the foundations for the long-term partnership.

Helix & SmartSec Partnership

The excellence of our service delivery was quickly recognised, and resulted in SmartSec securing further sites. We now manage in excess of 25 properties on behalf of Helix, and make a key difference in those buildings for Helix and the users of our services.

F&C REIT are an entrepreneurial, institutionally-partnered, force in commercial property investment management. They are responsible for a £6.9 billion global portfolio of assets under management. SmartSec Solutions are the chosen provider to F&C Reit for all of their Central London locations. As our longest running customer F&C Reit first partnered with SmartSec Solutions in one Central London location. Now, 4 years later we are managing their entire Central London portfolio, providing security, reception and alarm response services. With Nil staff turnover across the whole portfolio in the last 4 years, this is indicative of the successful partnership with F&C Reit in creating a happy workforce who are totally focused in delivery 100% customer satisfaction 100% of the time.

Background

In September 2017, following a successful and proven service delivery model to BNP Paribas Real Estate we were awarded the security services for a Central London property based directly above Waterloo station, Elizabeth House. BNP Paribas appointed their approved security consultant Consortio Business Management (CBM) to assess the security provision. The report highlighted a fundamentally broken security service.

Challenge

SmartSec Solutions were asked to take over the security and transform the whole service provision so that tenants, visitors and all other stakeholders would see a significant and noticeable improvement within 3 months of our appointment. In addition, we were tasked with working to achieve all of the business-critical objectives that had been laid out by CBM. No easy tasking.

Successes

Some hard decisions were made for us to change the site once and for all. A smoothly running security operation that is now effectively managed and absolutely transformed in the space of just 3 months. In a recent meeting with our Director Fawad Ahmad. Our customer at BNP Paribas Real Estate Alison Jannergren stated to him ‘that SmartSec Solutions Security was the only service partner that always gave her what was requested and always got the job done’.

Background

In March 2018, Workman LLP, the UK’s biggest housing and property management company, appointed SmartSec Solutions to provide manned security services with our Front of House also required for Reception services.

The Grade I listed property. In the excluysive St James Square demands one of the highest rental prices. This is an extremely prestigious building for SmartSec to manage Security services on. As a business we were asked to take the building in and provide a service that complimented the status of the Graded building. Our brief was simple, do not cut corners, do not lower standards.

Challenge

Due to the sensitively handled refurbishment of the building we were to start service with a stable building Security Supervisor who would work closely with engineers to develop the Assignment Instructions. SmartSec also deployed their in-house Compliance Senior Manager to ensure that every detail was captured correctly. The Supervisor was also to select & prepare the other team members when they arrived for the start of occupation.

Successes

A resounding success. Our customer stated “I have to say that the service received to date has been exceptional. This hasn’t been an easy contract due to the unusual requirements of the client but the whole team, including the head office staff that have assisted us, have dealt with everything so well.

Accreditations and Memberships

When dealing with Smart Sec Solutions, you can rest in knowledge that you are dealing with the highest caliber of professional. We are proud to be members of, and accredited by, the industry standard organisations and governing bodies below.

SmartSec Solutions holds SIA approved contractor status for the provision of Security Guarding services, Key Holding, CCTV and Door Supervision.

ISOQAR audits SmartSec Solutions Quality Management System annually to ensure continued compliance to ISO 9001:2008 standards.Scope of activities include the provision of Security Guarding, Door Supervision, Key-Holding and CCTV incorporating the requirements of BS7499, BS 7960, BS7958, BS7984 and BS7858.

Smartsec Solutions are proud members of the Approved Contract Scheme Pacesetters memebership which is made up of Contract Security Guarding Companies who are in the top 15% benchmarketing and achievement levels set by the Security Industry Authority Approved Contractor Scheme.

The SAFEcontractor is a recognised Health and Safety standard through National Britannia Limited.

SmartSec Solutions are actively involved in training our security officers on this Police Terrorist training initiative.

What they say about us...

“I am writing to express our gratitude for Mr Garrido’s work at our office. Humberto Garrido has been guarding our facilities on Henry Wood House for the past few months with extreme care and dedication to ensuring the security and aftercare of our office. Since his arrival, Mr Garrido has successfully prevented the destruction of high value technological equipment and furniture by successfully reporting even the smallest incidents of leaking. His commitment of rigorously checking all our facilities several times throughout the night has helped us preserve our space and provided a much appreciated piece of mind. 

“May I just mention at this stage that Humberto was a complete underdog. I don’t believe many people would have recruited him, broken English,oldish, no security experience, but genuinely nice and I liked him straight away. This comes to prove that people deserve chances! I will happily make him employee of the month for February 2018! Look after him after I leave! Maris Markopoulou”

“Andrew Mark is a Front of House officer at 6 Bevis Marks. We would like to nominate him to employee of the month. Andrew presents professionalism and delivering exceptional service to the building. He is enthusiastic and focused on customer care with an approachable and friendly manner. As a part of the team he supports reception and security team and ensuring that standards are met. It has been noticed that Andrew has a positive attitude too and it is very much appreciated by the tenants Justyana Nunn”

“It is my pleasure to nominate Cristina Buculei who is an absolute asset to your company. She goes above and beyond every day working above and beyond what she is contracted to out of her own interests. She is a pleasure to work with and makes my life as a property manager a whole lot easier. She is very friendly and is really appreciated by all of the tenants- I only have positive feedback."

“Diane at Halton House is amazing. Can’t really sum it any more than that! Everybody loves her especially the client and their agents which is unheard of at this building as you know We are just praying that no one else tries to tempt her away. Best Tim Porter”

The security guard who is in on Sundays (he was on yesterday) is great at his job and makes coming in on Sundays a pleasure. I popped in with the Mrs yesterday after a Valentines lunch and he let us both in (after I showed my pass), signed us in for safety reasons then signed us out when we left. He’s not always on when I come in but he is awesome when he is.

Sabir, Just a quick line to thank you for being able to respond so impressively in getting us out of a hole here at nil advance notice. We couldn’t leave the building overnight with the front door wide open!

I have just had some of the most heart-warming feedback about Aaron our concierge from a lady who is in later life who has suffered a stroke in recent years and can at times struggle with the tasks we take for granted. Aaron was keen to assist this lady when she needed help with some computer courses we run here. He was polite, courteous, helpful and above all treated this person with dignity and respect. 

If I could just say that in my first month here I have found the security team to be helpful and professional at all times, they have been very helpful when needed.

Reida excels in customer service and his ‘meet and greet’ skills are excellent. He has been singled out by both our landlord and tenants and we have received numerous compliments. Below is one example; I work for UBS in 9 Appold Street and would like to say a big Thank You! to Reida for being the friendliest and most considerate security guard I’ve ever met. Reida was very kind to help me get in and out of the building when I was pregnant and too big to use the rotating doors safely and with ease

Good morning, I just wanted to drop you a quick note to say thank you for the great work Sotiris Christou is doing on the ground floor reception at Martin Lane. It’s so nice to walk into the building each morning to be greeted by a smile and wishing me a good day. I also want to say big thank you for assisting me with all of the deliveries I receive each week, he is always so helpful and nothing is too much trouble for him. It’s a real pleasure to have you managing our offices here at Martin Lane.

A couple of older relatives of mine – one late 60s, one mid 70s – came to JW3 for events on the past couple of Sundays. Neither of them walk particularly well. They have not stopped raving about the wonderful ‘customer service’ they received on both of their visits (and they are not the easiest of customers!), especially from: – All security officers, but especially Paul and Jon, who both helped them when their cab never arrived after one of the concerts.