FRONT OF HOUSE SECURITY

“May I just mention at this stage that Humberto was a complete underdog. I don’t believe many people would have recruited him, broken English,oldish, no security experience, but genuinely nice and I liked him straight away. This comes to prove that people deserve chances! I will happily make him employee of the month for February 2018! Look after him after I leave! Maris Markopoulou”

“Andrew Mark is a Front of House officer at 6 Bevis Marks. We would like to nominate him to employee of the month. Andrew presents professionalism and delivering exceptional service to the building. He is enthusiastic and focused on customer care with an approachable and friendly manner. As a part of the team he supports reception and security team and ensuring that standards are met. It has been noticed that Andrew has a positive attitude too and it is very much appreciated by the tenants Justyana Nunn”

“It is my pleasure to nominate Cristina Buculei who is an absolute asset to your company. She goes above and beyond every day working above and beyond what she is contracted to out of her own interests. She is a pleasure to work with and makes my life as a property manager a whole lot easier. She is very friendly and is really appreciated by all of the tenants- I only have positive feedback."

“Diane at Halton House is amazing. Can’t really sum it any more than that! Everybody loves her especially the client and their agents which is unheard of at this building as you know We are just praying that no one else tries to tempt her away. Best Tim Porter”

The security guard who is in on Sundays (he was on yesterday) is great at his job and makes coming in on Sundays a pleasure. I popped in with the Mrs yesterday after a Valentines lunch and he let us both in (after I showed my pass), signed us in for safety reasons then signed us out when we left. He’s not always on when I come in but he is awesome when he is.

Sabir, Just a quick line to thank you for being able to respond so impressively in getting us out of a hole here at nil advance notice. We couldn’t leave the building overnight with the front door wide open!

I have just had some of the most heart-warming feedback about Aaron our concierge from a lady who is in later life who has suffered a stroke in recent years and can at times struggle with the tasks we take for granted. Aaron was keen to assist this lady when she needed help with some computer courses we run here. He was polite, courteous, helpful and above all treated this person with dignity and respect. 

If I could just say that in my first month here I have found the security team to be helpful and professional at all times, they have been very helpful when needed.

Reida excels in customer service and his ‘meet and greet’ skills are excellent. He has been singled out by both our landlord and tenants and we have received numerous compliments. Below is one example; I work for UBS in 9 Appold Street and would like to say a big Thank You! to Reida for being the friendliest and most considerate security guard I’ve ever met. Reida was very kind to help me get in and out of the building when I was pregnant and too big to use the rotating doors safely and with ease

Good morning, I just wanted to drop you a quick note to say thank you for the great work Sotiris Christou is doing on the ground floor reception at Martin Lane. It’s so nice to walk into the building each morning to be greeted by a smile and wishing me a good day. I also want to say big thank you for assisting me with all of the deliveries I receive each week, he is always so helpful and nothing is too much trouble for him. It’s a real pleasure to have you managing our offices here at Martin Lane.

A couple of older relatives of mine – one late 60s, one mid 70s – came to JW3 for events on the past couple of Sundays. Neither of them walk particularly well. They have not stopped raving about the wonderful ‘customer service’ they received on both of their visits (and they are not the easiest of customers!), especially from: – All security officers, but especially Paul and Jon, who both helped them when their cab never arrived after one of the concerts. 

Dear Building Manager - 25 Copthall Avenue, I just wanted to convey my gratitude to you and the main reception staff for their professionalism and fantastic customer service skills. I have been based up on the 4th floor out of Marex for over a year now.
Everyone that I know and have working with me have been very complimentary of your staff and especially Katerina on the main reception. She has always shown a high degree of professionalism and courtesy while showing a superior level of alertness and adherence to rules and procedures.  This allows confidence in us who utilise the premises that security and procedures are always prioritised. Similarly Jamie on main reception has also shown an excellent level of professionalism and service and is also a favourite with a lot of staff in the building. I'm not sure if you guys are shown any or enough appreciation but I just wanted to on this occasion to convey how much the superior level of professionalism by the main reception staff is appreciated. Thank you.